On 8/5/2015 2:47 PM, Gordon Shumway wrote:

I ordered three doors on-line from Home Depot and had them shipped to
the store that is about 5 miles away.

The doors were sitting on one of their carts with absolutely no
protective packaging what so ever. The edge of the veneer on all three
was damaged, there were black marks that may or may not have sanded
out before sanding through the veneer and there were gouges on two of
the three that were presumably caused by sliding something across the
doors. All in all, the doors were junk.

When I went to my local Menards and ordered steel roofing panels and a
ridge cap to be shipped from their main warehouse to my local store
for pickup, they automatically added an "additional packaging" fee to
the invoice. I raised holy hell. The manager's spiel was that the
ordinary packaging they use when shipping these materials is
inadequate and could result in damage. He was certain I wanted to
ensure they came intact, thus I should be happy to pay extra for more
sturdy packaging. My counterpoint, naturally, was that proper
packaging for shipping is THEIR problem and THEIR cost to deal with,
not mine. After all, if the merchandise arrived damaged, I would
simply refuse it.

I wonder how many people fall for that ****.