"Dean Hoffman" wrote in message
news

Do you remember the lawsuits against Sears some years ago? I
think
the mechanics got a commission on parts on an individual basis. The
results
were almost inevitable. Customers got parts they really didn't need.


I had a car in the shop a few years back. The online help from stores like
Autozone pointed to the mass air sensor ( think that was it) that was about
a $ 500 part. Instead of getting that part I took the car to a dealer where
I though they should be able to check out that part. The mechanic replaced
about 3 or 4 other things that cost form $ 50 to $ 100 each that did not
solve the problem. They finally replaced the sensor after about 2 weeks and
an email from me to Toyota about that dealer not being able to repair a
problem. I still had to pay for the other items that were replaced that
were not needed. I don't think I was ripped off by the mechanic other than
he did not how to check out a car. Just a parts changer instead of a real
mechanic.
The dealer did say he was just going to charge me their cost for several of
the items to try and make me happy.

That and a couple of other things cost them atleast 2 car sales from me over
the next 10 years, and I will only buy from them again if they are really
below out of town car prices.
They will be the last place I look at for a car.