On 04/29/2015 08:16 AM, Frank wrote:
Done yesterday. Wife could not use oven for ~2 months due to lack of
heating element. Dealer said it would take longer but wife called Maytag
and they said they would send her part in 5-10 days. When it did not
arrive after 2 weeks she called Maytag and they said they had no record
of her call. She was highly annoyed and told them that maybe they did
not have a record but she had a record of them asking for a survey of
their response to her call.

What a screw-up. Dealer had found part at distributor but did not tell
us before wife got involved in calling Whirlpool/Maytag.

Repairman said this is worse screw up he has ever seen although they
have trouble with Samsung.

We have bought our last Maytag appliance.



Not good.


Years ago I had an RCA refrigerator and needed to get some bearings for
the door pivot.


Walked into the local supply depot and within seconds, they were able to
come up with the part number from a data base of (probably) 50,000 parts.

Said it was not in stock but I could pay them and they'd send if from
their main warehouse. It was all of three bucks. I was in there no more
than five minutes.

Next day, the parts were at my door.

Outstanding!


I know where I worked I've seen our office keep a customer waiting for
as long as half an hour when all they needed were a few fuses.