On 2/24/2015 2:06 PM, Electric Comet wrote:
On Tue, 24 Feb 2015 12:31:45 -0600
Leon lcb11211@swbelldotnet wrote:

If you get on their mailing list they, a couple of times a year,
offer free shipping with a $40 minimum order.

good to know can make a difference on a small order


FWIW they aim to please. I ordered 3 LED lamps for my wife for
Christmas. 1 was DOA, a call to LV and another was immediately
shipped with return postage for the defective unit. After they
received the defective unit they followed up with a personal letter
indicating they they received the returned unit and to apologize for
the problem again.

good service usually means higher prices but that's ok


some places now are just saying keep the broken one we'll send a
new one

That is pretty common when postage is going to be more expensive than
eating the cost of the part and dealing with handling and shipping back
to the manufacturer. My lamps were $30 each.


I have even had the wrong part shipped to me and they said not
to bother shipping it back and refunded my full amount

to ship back someone's got to pay for it, I have to take it
somewhere, either post office, fedex, ups, etc. then someone has
to receive it at their end and it's just not worth it for them
in some cases