To: Frank
On 12/08/2014 09:44 AM, Frank wrote:
Scary to watch them take control of computer and if crooks they could
really do a job on you.

My opinion, M$ is extremely unprofessional by not
providing media anymore with office. By the
way, LibreOffice is coming into its own.

I use Go To Assist a lot. Before I move the
customer's mouse, I tell them "now it is going
to seem like there is a ghost inside your computer".
Everyone remarks on it.

Go to Assist is fun for me because I can ask the customer
to show me what is happening. About 80% of the time
their description is off in the weeds.

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