"GeneT" wrote in message
...
On Friday, December 5, 2014 3:57:10 PM UTC-10, Bob La Londe wrote:
Well, they charged me quite a lot for freight, but I never did get any
feedback from them. Last Friday I received an email saying they would
ship
on Monday. On Tuesday I received an email saying that I was going to be
charged actual freight and asked if would I like to cancel the order. I
said, "Yes. If the order has not shipped cancel the order." On
Thursday I
received a package from them with one (1) leaf. I ordered four (4).
Today
I checked my credit card information online and they finally changed the
authorization/hold to a charge for the price of all four (4) units plus
the
exorbitant shipping charge. I called customer service who said, sorry
can't
help you. We can have somebody call you on Monday. I tried repeatedly
to
communicate prior to today, and never got a call back or a any real
information about straightening it out. Everybody has problems, and
makes
mistakes, but its how often they have problems, and what they do about it
that makes the difference. One order, multiple problems (from my
perspective) and left hanging all week with little or no communication,
and
the little communication I received was inadequate or contradictory.

To the guy who said I would have to try them to know. Well, now I know.

To the folks who have local stores and say their counter people are
helpful... good for you. Just know if there is problem with their online
systems and shipping and order handling and customer service it might not
go
as well.

Monday I'll call my credit card company.

Bob,
The problem might be that several years ago Woodcraft began featuring some
products that ship directly from the manufacturer and not the Woodcraft
warehouses.

Well, the ONE (1) unit out of FOUR (4) ordered and charged to my credit card
arrived from Woodcraft with a Woodcraft address. Maybe the just provided a
label for somebody else, but that seems unlikely. By the way, they have now
added a $150 per unit "Handling / Freight (per item)" to the listing for the
item on their website. I have no idea if I will ever receive the other
three (3) units from Woodcraft. I did finally receive a response from them
today though. All it said was we regularly charge $150 freight for that
item, and we will take you off our SPAM list. Please give it a couple days
to take affect. Nothing about making the balance charged right or shipping
the other three units. They did say if I call and give them my credit card
number again they will credit me the $11 for ordering two units. ROFL.

I did order a couple from somebody else, (Acme Tools Inc - Ebay) so I can
atleast move forward on my project. Price for two (2) including shipping
was $196.00. Tracking was provided the day it was ordered. Tracking shows
it was picked up the next day. I highly doubt I'll buy from Woodcraft
again. Certainly the odds of an on-line purchase from me are slim.