On 12/7/2014 2:19 AM, gregz wrote:
FrozenNorth wrote:
On 12/6/2014 7:42 PM, Retired wrote:
On 12/6/14, 6:57 PM, Sasquatch Jones wrote:
I wonder if someone who has had cable internet installed in a house
that has never had cable could give me some idea of what is
typically installed inside the house?

I would like Time Warner Cable to install the box and whatever else
is needed on the outside and run the cable(s) into an attic vent
and stop there. I'll take care of it from there on. So I would
like to know what is typically installed inside besides the cable
modem. TWC cust service says another "box" but could not tell me
what that box was. I don't want to wait until the installer comes
out.

I'll be getting broadband internet and one phone line. The
internet cable will be new, going to an office, so that should be
straightforward.

The phone is in the other end of the house. I wonder if TWC can
connect to the existing phone wiring outside or if they will need
to run a separate new cable to the phone?

Thanks!

SJ



Unless TWC has exterior, weatherproof, cable modems (not likely), the
only thing on the outside of the house is the incoming cable (maybe a
lightning protector to a ground rod).

Cable modems are normally installed inside the house. It needs AC
power. Usually somewhere near the PC, unless you are also installing a
WiFi router for wireless Internet access in the house, or will run a
long Ethernet cable from the modem to PC.

For TWC phone, either the cable modem will be a version with built-in
VOIP phone capability, or it will be a separate box (that also needs
AC), connected to the cable modem. Either way, you can tie it into the
existing house phone wiring, depending on where you can get access to
the existing wires. Also, *very important*, you must disconnect the
incoming phone wires from your old phone co. Usually at a phone co box
on outside of house.

Ayep, keep in mind that a power failure will lead to no phone service if
it is a VOIP phone service, they never mention that.

I know my older comcast box had a battery. I assume my current box has one
too. The trouble is, if you don't have a line operated phone, the phone
goes off unless the base has a battery.

Greg


There is a battery in my Comcast phone modem but phone did not work in
recent power outage. Maybe battery powers wifi only. Have not tested
it that much but I have UPS's on computers and internet appears
connected although I just use UPS for gentle shut down to avoid crash.

I've also got a FIOS phone where there is a backup battery and it did
not lose phone service.

On op's question, no matter what hook up, get them to install modem
whether yours or theirs. I think if phone is included you need their
modem with built in phone service and wifi.

Before I got Comcast triple play with phone, I had my own modem and when
it went bad it was a PITA for me to install. Some of these helpline
people don't really know what they are doing and install techs deal with
competent people.