On 23/11/2014 12:52, Brian Gaff wrote:
Well I'd certainly not do anything without a bill in the post myself under
those conditions, one can then independently check up on things.
Brian

I have had no problems getting BG to correspond with me via email and I
have had a few disputes with them over the years. Contact them through
their official complaints procedure (email) the complaints are monitored
and with the utility companies receiving a lot of adverse publicity they
are quick to respond.