On 26 Sep 2014, Seymore4Head wrote in
alt.home.repair:

I called to find out if they had drafting supplies.
The woman said......What department is that?
I said, I don't know. I was hoping you knew.
She said......Huh. I will connect you with stationary.
I sit on hold for at least 5 min of dead silence.
I hang up and call back.
Hi, I called earlier trying to find some drafting supplies.
She said...well everybody is busy. I will connect you again.

I think they probably think it would be easier if I just drove down
and walked the store.

Not easier for you, easier for us!

I had a similar experience recently. I looked up something on the
Walmart web site. It said the product may be stocked in my local store
and to call for availability. So I did.

I got an operator who seemed to not quite know what to do, but she
transferred me to that department. I was put on hold, where I remained
for 20 minutes (I put the phone on speaker and went about my business)
and then I got disconnected. I called back later and the same thing
happened. A few days later I was driving by the store and stopped in
and they did have it. I mentioned my experience to the Service Desk,
and they seemed quite uninterested.

My expectations for Walmart are very low and they met them easily.