"Phil Allison" wrote in message
...

William Sommerwerck wrote:



That said... many companies feel that their service departments should be
profit centers (rather than just breaking even), and don't care whether
the
customer is happy.

** Most service centres operated by import agents spend their time doing
repairs for free under warranty - they would be very lucky indeed if the
out of warranty work that came along were profitable enough to cover that
loss.

If RCF UK are very smart, they may have negotiated free supply of sufficient
spare PCBs, woofers and horn drivers to cover both warranty and out of
warranty work. Pretty much the only way to end up with a profit.

Anecdote:

One of my customers used a fair number of replacement cones for 15 inch JBL
sound reinforcement speakers. The only supplier was the local agency for
BL - Jands Electronics.

When he asked (perfectly legally) for the 27.5% sales tax component of the
price to be removed, this caused a big problem for Jands.

They offered him a 10% discount instead.

You see, Jands had not actually paid anything for the cones ( so paid no
sales tax) and sold them on at around half the price of a new speaker.


..... Phil





OK, that's interesting.

If it's the case that RCF UK is not actually part of RCF, but some kind of
UK "franchise" company trying to make a buck from servicing RCF, then I
might take back some of my initial uninformed disgust.



Cheers,


Gareth.