On Fri, 19 Sep 2014 04:38:49 -0700 (PDT), trader_4
wrote:

I agree, there does seem to be a common theme here. She doesn't tell
us the make/model, won't call manufacturer's customer service help,
doesn't have the manual, gets things installed assuming they will put in
a Chamberlain because that's what was there before, etc.

....an won't ask a neighbor or her daughter to step up a ladder and
take a photo of the model label.