On Friday, September 19, 2014 12:06:48 AM UTC-4, Malcom Mal Reynolds wrote:
In article ,

Tony Hwang wrote:



Julie Bove wrote:

In April or May we had a new garage door opener installed. Our garage

is tiny. Can't park a car in it so how it is called a garage, I do not

know. New unit is a Chamberlin and from what I can see on line, the

cheapest one. Came with one Clicker. Purchased two additional Clickers

and a keypad.



So for about three weeks, we had assorted problems, mainly because the

installer was, IMO a buffoon. But finally another guy came out to put

things right and everything seemed fine until two days ago.



Daughter rang the doorbell. I then asked her why she didn't come in

through the garage and her answer was that the keypad didn't work. And

it didn't. Keys lit up but nothing happened when we put in the code.



I did change the battery but wasn't sure of its age. Still didn't work.

Bought new battery and put it in. Still didn't work. Now this isn't

the code but I will use it for the sake of this problem. Let's say that

our code was 12345.



Installer snapped the battery in more firmly. Still didn't work. Asked

me if I had a phone. Obviously I did as he had called me on it. He had

a phone in his hand. But I went into the house to get the phone. Why?

Still don't know. He never asked to use it. But...



When I got back with the phone, he told me that he had reprogrammed the

unit. Not sure how since he had no ladder or step stool and I had only

been gone for less than a minute. Maybe 20 seconds. Then he said that

we needed to put in 123455. Say what? How could 12345 have worked all

this time? And we did not have to press the # either. Just the numbers,

although my instructions say to press the # button.



Oh and... While I was waiting for him to come, I tried to put in the

code. And repeatedly, as I put in 1 and 2, the door began to come down.

Came down one section, stopped and then went back up. It did this

several times. And then it did nothing when I tried to put in the code.



When I told my daughter of this she insisted that it can not be right.

She is the one who usually uses the keypad and she knows what number she

has put in. She has used 12345 for at least 4 months and it worked!



So then I went out to try it. Tried 123455 three times and nothing.

Then waited about 10 minutes and tried it again. It worked! And it

worked repeatedly.



I feel like I am in crazy land. How could this have been? I am waiting

for the installer to call me back and I will go out and keep trying it

to see what happens.

Hi,

Is the keypad on wireless? Usually they are programmed from KP and there

is procedure in the owner's manual. Isn't it on warranty? Call

Chamberlain customer support is one way to solve the problem.





general experience has demonstrated she never gets the owners manual and

just won't call up any company to get service from them



I agree, there does seem to be a common theme here. She doesn't tell
us the make/model, won't call manufacturer's customer service help,
doesn't have the manual, gets things installed assuming they will put in
a Chamberlain because that's what was there before, etc.