On Saturday, August 23, 2014 10:13:46 PM UTC-4, Higgs Boson wrote:
On Saturday, August 23, 2014 7:25:28 AM UTC-7, dadiOH wrote:

"trader_4" wrote in message











Yes, good job! I agree that's almost certainly what HB's experience is



all about. And clearly she should complain to AVAST, citing those



excellent links you provided. And I agree that AVAST shares some



responsibility in this. It would be interesting to know what the exact



relationship is between AVAST and iYogi, ie is AVAST paying iYogi or is



iYogi doing it for free in return for being able to sign up paid



customers, or is iYogi paying AVAST.







To my mind, the only relationship between avast and iYogi that matters is



that avast - the principal - agreed to let iYogi function as their agent.



Principals are always responsible for their agents' actions regardless of



the financial arangements between them.







And if she wants to complain to a govt agency, it's clear that the FTC



would be the place to go.



Remember, dadiOH, that it's not yet sure, despite your good research, that these Yogi folks are the perps. As I reported earlier, all 3 of them spoke accentless American English, not the kind you hear from India.



Whoever done me wrong, Avast has to stand behind whoever used their name, whether wittingly or unwittingly.



Attention everyone! I'm affiliated with HB and I'm now offering
lifetime service on all your home appliances for $199. I'll fix *anything* that goes wrong. Give me your CC #'s and I'll ring them up right now.

HB, will you stand behind the claims from all the folks that send me
money?

IMO what makes the whole claim for *fraud* against Avast dubious
is that even HB admits that whatever company is selling the phone
support contract, they helped her on a previous occasion and they
spent several hours trying to help her this time. That might be
incompetence, but it doesn't sound like fraud. I'm not even sure
about the incompetence part, because everyone knows
that there are some PC problems that can only be fixed by reinstalling
the OS or even better, returning the PC to the as-shipped software load.
Did the support folks suggest doing that?