"Higgs Boson" wrote in message
On Wednesday, August 20, 2014 10:25:58 AM UTC-7, dadiOH wrote:
"Higgs Boson" wrote in message
Does anyone know of an "ombudsman" type of person or site where I
could
upload my problems with Avast.
They sold me a policy to "fix anything wrong on computer".
Have you a link to whatever it is you bought?
I have the invoice on computer but d/k if there is a "link".
I've used avast! for many years...AFAIK, they have no such product.
They
deal in software, not "policies".
Hi - I tried to explain earlier in this thread, but maybe it didn't go
through? Sorry, in my first "vent" I conflated TWO SEPARATE ISSUES:
1. I bought Avast anti-virus and found their customer service
terrible.
That is NOT what I was venting about.
2. On a call to Avast, a salesman-type sold me a "policy" by which for
$179/year Avast would "fix ANYTHING that went wrong with the computer.".
Well, being naive, I bought it. Tried them once; they didn't fix
(minor)
problem, but after tying me up for an hour with "chat" at computer,
they
did a System Restore -- which I could have done myself -- and lost data.
Much later,t fed up with a rash of (minor but annoying) problems, I
decided to try Avast "policy" again. This time, I spent ***a good part
of
two days*** sitting at computer during "chats" with succesion of techs
who ***ed up even worse; finally bailed without notifying me.
Result: REALLY SERIOUS PROBLEMS which are messing me up badly. If I
took the electrons to list details, you would agree!
Sent email and wrote Certified letter to the local HQ in upper CA
(parent
company in Germany; hard to reach). Gave DETAILS of techs' sorry
performance and demanded that computer be restored to previous status.
Nothing.
Nearly two weeks later, yesterday unintellible phone msg. followed by
email. I answered by email. Awaiting developments. Computer still
barely functioning.
Other kind posters on this thread opine that I was just suckered by
outside vendor. But he made the sales pitch on a call to Avast months
ago about something else entirely!
Hope this makes things clear?
I STILL would like to know where in the computer world a person could go
to complain about what seems like shoddy business practice Ombusman?
Magazine? Regulatory body???
One place would be the avast! user forum. There are also sites that
publish consumer horror stories, mostly consumer products but some
services. Some of the sites seem to be monitored as there are replies
from the vendors. Here's a link that may get you to some...
https://www.google.com/search?client...est&gws_rd=ssl
Regarding your specific complaint, I did find a page at avast! that
mentions a "paid-for Premium Support Services" down near the bottom of the
page. It mentions things that are included butI didn't find any price
info nor a way to buy it. Is this what you bought?
http://www.avast.com/en-us/total-support
I also found a page discussing a third party support operator for avast!.
Does this sound familiar?
http://www.itnews.com.au/News/294047...e-fake-av.aspx
--
dadiOH
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