writes:

Hi,

A window in my office cracked and I want to replace it. How is this
typically handled? I'd like to do it myself rather then have someone
in. Typically, is there a way to get the glass+frame out of the track?
If so, do I then just take it to a glass shop? OR does the glass+frame
stay in the track, and somehow the broken glass comes out and new
glass goes it?

See pics: http://tinypic.com/r/262ma6o/8

I googled the name in the pic but found nothing.

A little hard to tell, but that looks like a double pane window.
If so, lots of them come with lifetime guarantees.
Examine all around the window looking for a sticker or other
identification and contact the manufacturer.

Happened to me. Got the replacements for free.
The company did want to charge for service, but
I picked up the window and did it myself.
Besides the large cut I got, it was pretty easy.

--
Dan Espen