On Wed, 25 Jun 2014 08:19:27 +0100, Bod wrote:

The very few call centre experiences that I've had, although they were
polite, I had great difficulty in understanding the broken English from
the Asian sounding voices. I also found one Scottish chap to be
impossible to understand.

So you're just not very good at understanding people with accents.

And that, apparently, is their fault.