On 24/06/2014 17:04, Adrian wrote:
On Tue, 24 Jun 2014 16:48:15 +0100, Bod wrote:

I've spoken to plenty of highly competent
call centres outside the UK.

I think you are in a minority of one!

From what I've heard, I agree.
Maybe Adrian is fluent in Urdu or Hindi ;-)

Nope, not at all.

The last outside-the-UK call centre I spoke to were very helpful and
friendly - going by his accent, he was Dutch, although the (car parts
supplier) company is French.

The very few call centre experiences that I've had, although they were
polite, I had great difficulty in understanding the broken English from
the Asian sounding voices. I also found one Scottish chap to be
impossible to understand.