On Mon, 7 Apr 2014, The Real Bev wrote:

On 04/06/2014 09:23 AM, John McGaw wrote:

On 4/4/2014 11:55 AM, Danny D. wrote:
Long story short, I believe T-Mobile lied to the consumer by claiming
the LG Optimus F3 and LG Optimus L9 have both 4GB of internal memory
and that they can use up to a 32 GB external microsd card.

Without arguing why I feel that way, I just wish to ask here whether
the complaint rightly goes to the FTC or to the FCC?

On the one hand, it's (grossly) false and misleading advertising.
On the other hand, it's a communication device.

Whom would you file the complaint to?
How?

I would complain to neither since both claims seem to be literally true. If
I made such a purchase and wanted somebody to blame for the results then
I'd have to start by blaming myself for not doing a bit of basic research
before the act. Whinging afterward seldom does any good.

When we buy an automobile, we have certain unstated expectations -- motor,
wheels, steering wheel etc. We don't need to ask for these specifically
because everybody knows that they're part of the car. When was the last time
you bought a car and the salesman asked "And will you be wanting headlights
with that, sir?"

Maybe that was how it worked 100 years ago, but not for a long time now.

Buying a cellphone, especially the first one, is very different. First-time
buyers don't know what they don't know. Since this is relatively new
technology aimed partially at first-time buyers, the decent thing is to
provide more and better explanation.

Well that's one reason to buy used or cheap to begin with, so you can
learn through experience what's needed (what can be left as options).
Once you have some hand on experience, then it's much easier to evaluate
what you need, and what you may want.

Michael