On 04/04/2014 09:24 PM, Danny D. wrote:
On Fri, 04 Apr 2014 20:18:59 -0400, tlvp wrote:

No lies there -- just truth, but rather less than the *whole* truth

Actually, I have many documented phone calls to T-Mobile,
with a witness (my wife) who was known to the T-Mobile as
a witness when I had asked the question each time.

Many times they told me the "usable memory" was 4GB!

In each case, I have the first name and employee ID of the
person who provided that errant information.

The errors are repeated, widespread, across Customer Service,
Customer Service Supervisors, Technical Support, and Technical
Support Supervisors.

Had I known the phones were unusable (they actually have less
than 1 MB of usable memory out of the box), I never would have
bought them.

Had T-Mobile told me the truth when I ordered the phones from
them, I never would have bought them.

I'm no lawyer, but I've watched several lawyer shows on TV. ;^)

Judging by that, I'd say that if the company reps said "usable" memory,
you haven't a leg to stand on. The memory on the phone is *usable." You
use it every time you turn the phone on. It's usefulness may be limited,
but that's different from "unusable." That's what the lawyers would
argue, anyway.

Now, if they used the term "available," that might be a different story.
Then again, it might not. As I said, I'm no lawyer.

Be aware that you aren't just taking on T-Mobile with this complaint.
You are taking on the entire computer industry. And the computer
industry has been doing this for a very long time. One of my first
computers, back in the mid-80's, was an Atari 800XL. It was advertised
as having 64K of RAM. It did, but only 48K was usable without special
manipulation which most users didn't know how to do. After a while, I
bought an aftermarket kit that boosted the RAM to 256K. I KNOW it had
256K, as I installed the chips myself. Even so, the new memory was only
available in 16K blocks and one at a time, through the same manipulation
used to access any more than the basic 48K.

Was it fraud to say I had a 256K computer when only 48K was easily
available? I didn't think so, because the full 256K was *usable*. It
just wasn't easy.

TJ