On 28/01/2014 18:37, Roger Mills wrote:
On 28/01/2014 17:52, Nightjar wrote:
On 28/01/2014 17:49, The Medway Handyman wrote:
I often work for people of a certain ethnic origin, who always, always,
always haggle about the final bill. It's a deep rooted cultural thing.

Even though you have quoted a price for a job in advance, they will
always, always, always try to get a few quid knocked off when it comes
to payment time.

So I've adopted the tactic of adding £10 or £20 to the estimate, knowing
full well they always, always, always haggle.

I did that today - and they just paid up, no haggling!

I feel slightly guilty now......

You could have said that the job had taken less time than you had
estimated and knocked off the extra. It would have done wonders for your
reputation and they might have said to keep the extra anyway.

Colin Bignell


+1

Nice idea, but how do you introduce that once you have already told them
the pre-haggle price...


--
Cheers,

John.

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