On Fri, 01 Nov 2013 08:14:06 -0000, Gefreiter Krueger wrote:

Is it just me or do those contradict each other? Am I using more or
less? Why am I now paying a bigger amount each month AND they're
refunding me money?

Refund beacuse they are nice and to stop you wailing about them
having your money and not paying interest.

Increase 'cause the prices have, or are very likely to, rise during
the
next 12 months.

Use? Look at your bills, enter the readings into a spreadsheet. Do a
bit of modeling/averaging.

--
Cheers
Dave.