On Tue, 29 Oct 2013 18:23:26 -0400, "Jim Wilkins"
wrote:

"Ignoramus12605" wrote in
message ...
I forgot if I shared this story from three years ago. It still is
very
fresh in my memory.

Three years ago, I sold a completely unremarkable, used and beat up,
but working, "Sioux tools" air grinder on ebay. The buyer's email
address indicated that he is with Sioux tools. After he left me a
positive, I asked him, how come he bought this really old tool, when
they make new ones?

His answer floored me. He said that they occasionally buy old tools
on
purpose, to evaluate how they wear, what parts and bits in them need
improvements to last longer for their future versions, etc.

This is so unusual.

The usual attitude, nowadays, is that if the tool lasts beyond the
three month warranty period, everything is great. Apparently, Sioux
tools does not think so and wants their toold to last forever.


The odd part of that story is that their repair department should have
all that data. When I've fixed field returns the front office
tabulated and analyzed the reasons for failure.

The call center folks take the cause of return, but the repairs dept
get to the -real- reason it was returned. It's usually not the same
reason. Along another route, it could even be a new Repairs manager
getting his hand in and making his play for the boss' approval. Who
knows?

Whatever the reason, it's a Good Thing, don't you agree?

--
The beauty of the 2nd Amendment is that it will not be needed
until they try to take it. --Thomas Jefferson