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Leon[_7_]

On 9/26/2013 6:44 AM, wrote:
On Wed, 25 Sep 2013 21:43:35 -0600, Dave Balderstone
wrote:

In article , Ed
Pawlowski wrote:

On 9/25/2013 9:15 PM, knuttle wrote:

I suspect it is still with in the warranty period I would take it back
so they will be aware of the poor quality. Even it they do not give
your money back you still have accomplished the purpose.

What purpose? Letting some clerk at Lowes know you did not like the
saw? Doubt it goes past there.

Dunno about Lowes, but where I work anything that is flawed and
returned by a customer goes back to the vendor. The store doesn't eat
it.
Depends what product, and the source. A LOT of even non-defective
merchandise goes through the "hammer" because it doesn't sell and is
too expensive to keep warehousing - and if it is a "store brand" it
does NOT go back to the manufacturer - particularly if it is Chinese
(or other foreign) sourced. You should see all the bycycles and other
seasonal goods that end up in the local scrapyard crusher from places
like Wallmart, Canadian Tire, or in the old days, KMart (before they
left Canada)
Defectives are documented and destroyed unless the manufacturer is
really concerned and wants samples to analyze.

Same thing happened with faulty automotive parts replaced under
warranty. Half the time the "road man" for the manufacturer didn't
even want to see the defective parts unless the dealer's warranty
numbers were out of line - then they would do monthly "audits" - and
you better have ALL of the claimed parts available for inspection.
They were then destroyed/disposed of under the auditor's supervision.
(to be sure some crook didn't claim them on another vehicle next
month)

While I agree with both statements, and I kept my warranty parts in a
hot location next to our 8, 200 gallon compressors, this kept the
scrapping by the rep moving along and him not going anal on the
inspection, the big difference here is every one having to refund/credit
the complete price of the purchase. Warranty work is certainly as not
as big of a sting than the expense of shipping the product, getting paid
for the product, refunding the product and dealing with it from that
point.

Typically on the goods that do not go back to the manufacturer, those
that the retailer eats, are purchased at a significantly lower cost to
begin with. The manufacturer does not have to pay for return shipping
and the credits, the retailer does not have to worry about getting
credit and shipping. The retailer expects to eat a percentage of those
type products. They certainly pay attention to the products that they
have to issue refunds on as this is more costly in multiple ways than
simply scraping merchandise that never sold.