On 9/26/2013 5:07 AM, Ed Pawlowski wrote:
On Wed, 25 Sep 2013 21:43:35 -0600, Dave Balderstone
wrote:

In article , Ed
Pawlowski wrote:

On 9/25/2013 9:15 PM, knuttle wrote:

I suspect it is still with in the warranty period I would take it back
so they will be aware of the poor quality. Even it they do not give
your money back you still have accomplished the purpose.

What purpose? Letting some clerk at Lowes know you did not like the
saw? Doubt it goes past there.

Dunno about Lowes, but where I work anything that is flawed and
returned by a customer goes back to the vendor. The store doesn't eat
it.

Right, But is will be just another tool on the pile and the customer
experience will not get back to anyone that matters.


Actually I think it will matter if you return it. As Dave mentioned the
store rarely eats the loss, it is credited back from the manufacturer.
If the store gets enough back they drop the product and the
manufacturer certainly sees that.

The return is not going to be a slap in the face to the manufacturer and
cause them to stop putting out crap but enough returns will tell them
what they need to do to prevent the returns in the first place.