On Wed, 25 Sep 2013 21:43:35 -0600, Dave Balderstone
wrote:

In article , Ed
Pawlowski wrote:

On 9/25/2013 9:15 PM, knuttle wrote:

I suspect it is still with in the warranty period I would take it back
so they will be aware of the poor quality. Even it they do not give
your money back you still have accomplished the purpose.

What purpose? Letting some clerk at Lowes know you did not like the
saw? Doubt it goes past there.

Dunno about Lowes, but where I work anything that is flawed and
returned by a customer goes back to the vendor. The store doesn't eat
it.
Depends what product, and the source. A LOT of even non-defective
merchandise goes through the "hammer" because it doesn't sell and is
too expensive to keep warehousing - and if it is a "store brand" it
does NOT go back to the manufacturer - particularly if it is Chinese
(or other foreign) sourced. You should see all the bycycles and other
seasonal goods that end up in the local scrapyard crusher from places
like Wallmart, Canadian Tire, or in the old days, KMart (before they
left Canada)
Defectives are documented and destroyed unless the manufacturer is
really concerned and wants samples to analyze.

Same thing happened with faulty automotive parts replaced under
warranty. Half the time the "road man" for the manufacturer didn't
even want to see the defective parts unless the dealer's warranty
numbers were out of line - then they would do monthly "audits" - and
you better have ALL of the claimed parts available for inspection.
They were then destroyed/disposed of under the auditor's supervision.
(to be sure some crook didn't claim them on another vehicle next
month)