On Thu, 26 Sep 2013 06:07:57 -0400, Ed Pawlowski wrote:
Dunno about Lowes, but where I work anything that is flawed and
returned by a customer goes back to the vendor. The store doesn't eat
it.
Right, But is will be just another tool on the pile and the customer
experience will not get back to anyone that matters.

Doesn't that depend on how many get returned to the vendor? After a
certain return point, they have to do something ~ either fix something
in the manufacturing process, come out with a whole new edition of the
tool, or completely abandon that tool manufacture.