In article
"Mike Marlow" writes:

That's a bit different though. This fellow reports that associates will be
held accountable if a customer does not complete a survey. That's about
impossible to enforce.

It is blindingly easy to enforce. Modern cash registers have the
employee sign in. The surveys have a unique code on each receipt.
When a survey gets filled out, they know who the cashier was. They
know what store he was in. They may well know what the weather was
like that day. Data is cheap.

Generate reports on survey percentages and ding those who rate low.

No one will rate 100%, of course. 5% would probably be a gold star.

I don't think it is a good idea, but it is a very easy thing to do.


I suspect it is more likely that HD is telling associates to encourage every
customer to complete a survey, and offering to write the employee up if they
are caught not doing so.

If the employee doesn't point out the survey, he will have a 0% rating.
No one searches all their receipts for a chance to take a survey.

It is similar to rating counter workers on how many extras they get
the customer to buy (do you want fries with that?).

--
Drew Lawson | It's not enough to be alive
| when your future's been deferred