On 8/7/2013 7:04 PM, Ed Pawlowski wrote:
On Wed, 07 Aug 2013 08:00:26 -0500, Swingman wrote:

On 8/7/2013 5:12 AM, Ed Pawlowski wrote:

Leon, I've always respected your postings here, but this time you did
not come across as the gentleman you usually are. Maybe I'm reading
it wrong, you came across like a spoiled kid that did not get his way.
I hope I'm wrong.

Bull**** ... what Leon expected from Lee Valley is the same service and
attention to detail that his clients have come to expect and demand from
him.


Yes, nothing wrong with that.


It is why Leon is successful in this business, and why Lee Valley
heretofore gained respect and loyalty in their business ... it was Lee
Valley that dropped this ball, and worse, blamed it on the customer.

You are way off base, Bubba ... and indeed wrong.

No you are wrong. Lee Valley did not blame the customer, an
individual that works for them did.
That's where you are wrong Ed, any individual working for Lee Valley is
a representative of Lee Valley, and I think Leon did try with a
supervisor... If I remember... so it was Lee Valley.. (either lack of
training or bad new policy).

He was wrong and Rob Lee is
taking care of that. Wait for the rest of the story before making
conclusions.


But he got the troops here riled up before getting a second contract
and resolution. Does LV deserve to be drug through the mud yet? Maybe
at some point, but people are already taking how LV had gone to crap
before the final word was in. That is unfair and Leon is the person
staring that. Shame on him; I expected better of Leon. Sorry, but I
stand by my comment. If Rob Lee told him the same thing, I'd agree,
but it seems he did not. He is trying to rectify the situation.

Like everyone else, I've had encounters with poor customer service by
some companies over the years, but I don't whine about it until the
situation is finalized. I don't jump to conclusions until I find the
real problem. Some businesses deserve bad publicity, but others really
do rectify problems and make things right.







--
Jeff