On 8/7/2013 9:00 AM, Swingman wrote:
On 8/7/2013 5:12 AM, Ed Pawlowski wrote:

Leon, I've always respected your postings here, but this time you did
not come across as the gentleman you usually are. Maybe I'm reading
it wrong, you came across like a spoiled kid that did not get his way.
I hope I'm wrong.

Bull**** ... what Leon expected from Lee Valley is the same service and
attention to detail that his clients have come to expect and demand from
him.

It is why Leon is successful in this business, and why Lee Valley
heretofore gained respect and loyalty in their business ... it was Lee
Valley that dropped this ball, and worse, blamed it on the customer.

You are way off base, Bubba ... and indeed wrong.

I think that Leon had a true point.
The confirmation, the receipt...

So lets assume that the credit card did not go through, why did he get
the confirmation????

So now lets assume that they lost the order, but he mailed them proof of
confirmation and receipt...

In either case, Lee Valley should have stepped up.. They are known for
their customer service on top of their usually good tools and hardware.

I would expect them to treat him differently from the reciept and
confirmation than what he received. Then add to that if they looked up
his activity , they might have given him some more respect.

--
Jeff