"dadiOH" wrote:
"Ed Pawlowski" wrote in message

They could have handled it better from the start and not
blame you. Could be a lot of reasons it screwed up.

Both true but from what I've read in this read (not all) I'm thinking that
the problem was that the page timed out before the order was actually
placed.

Normally, when ordering stuff online, you are eventually presented with a
page detailing the order; an invoice, essentially. There is often/usually a
confirmation number too and a suggestion that the purchaser print the page
but the order isn't actually placed until the buyer hits the "Place Order"
or "Submit" or whatever button. Once that is done, gears grind, stuff
whirls, credit card is checked & charged and eventually - if all has gone
well - a new page pops up and thanks you for your order. I rather imagine
that final "Thank you" page didn't pop up for Leon.


Actually with this Lee Valley order I got the print "Receipt" button on the
receipt/confirmation number page after clicking the place order button.

I have to ask, would you think the order was accepted after all of that?

Seriously, What more conformation should I have been looking for?

Anyway I described the steps I went through and they confirmed that after I
got to the print receipt page with the confirmation number there were no
more steps/clicks to be made, the transaction was complete.

Computers are not infallible, the first two reps at LV don't seem to
realize this. I simply wanted them to help me out since I chose them over
Amazon because of their reputation and my past experiences. I allowed
extra lead time as shipping from Canada to Texas is a few days slower than
ordering from Amazon.