On Tue, 06 Aug 2013 11:37:30 -0500, Leon wrote:


A follow up e-mail to Lee Valley was responded to by Lee Valley blaming
me for taking too long to place the order.

Leon, I would have joined those saying that doesn't sound like Lee Valley
but I had a experience recently that makes me wonder. I had ordered 3
dozen cabinet knobs from their closeout page. The page went to an out of
stock status a short time later. The next day it was back to an in stock
status. Didn't make a lot of sense, and I was concerned that they might
have shipped less than a full order.

So I called them,and got a very grumpy (almost snarly) assurance that
they had shipped the whole 3 dozen.

Obviously I didn't incur any damages here, but I'm not used to that kind
of telephone response from LV. Also, the fact that they went out and
then in stock makes me wonder if it was a real closeout - if not that's a
bit on the edge of ethical. Of course, that could just be a bad job of
computer programming.

I hope our experiences don't reflect a change of business plan at LV.

--
When fascism comes to America, it will be wrapped in the flag and
carrying a cross.