On 8/6/2013 9:10 AM, DerbyDad03 wrote:
The Daring Dufas wrote:
On 8/5/2013 6:13 PM, DerbyDad03 wrote:
I installed a bunch on Simonton VRW about 6 years ago. The vinyl frame has
a lifetime warranty and the windows themselves have a decreasing warranty
that goes out about 50 years. The first 20 years are 100% covered.

A couple of weeks ago, during that really hot spell that most of us went
through, one upper sash began to fog up between the panes. I called
Simonton, gave them the bar code number from the side of the sash and about
a week later the replacement sash showed up on my doorstep.

No questions asked, no hassle, no request for the old sash back.

Gotta give credit where credit where is due.


That is so cool, you lucked out and it appears you made a very wise
decision 6 years ago when you purchased the windows. ^_^

TDD

I bought the windows from a Norandex-Reynolds distributor on the
recommendation of an acquaintance that had recently retired as a salesman
from N-R. Since he no longer worked there and would make no commission on
the sale, I took his recommendation as "trustworthy".

When I compared the features and price of the Simonton windows from N-R vs.
the home center choices, I estimated that I was getting a upgrade from the
home center stock windows to somewhere between their first and second level
"special order" choices - for the price of their base offering.

In addition, I was dealing with a single salesperson who was a wealth of
information for a first time window installer (me). He gave me his cell
phone number and told me to call him anytime I had questions. Since then I
have bought a main entry door, a garage side entry door and a storm door
for the main entry door through N-R. I have also recommended them to a few
of my friends.

Consider me a satisfied customer.


Well there are some intelligent posters in the group, glad you had good
luck and posted your results here. I learn something new everyday and
there is nothing like paying attention to those who've had experience
with any kind of product whether it was a good one or a bad one. ^_^

TDD