Kurt:
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Some areas look like they took a BB gun to it.
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The heel on stilletto shoes isn't rounded like a BB is. It's a "D" shape.
Take a close look at the indentations with the aid of a bright light held close to the floor so that you can clearly see it's outline. If it's round, then I expect that the tip of the heel was missing from at least one of thse shoes so that the steel pin inside was exposed.
And, of course, the round end of the steel pin is going to exert more pressure at the point of contact than even a small "D" shaped heel will.
I expect one of your sister's friends didn't know her shoes were damaged, or didn't have a second pair of shoes to wear.