Can someone call, from a landline (let us know if your number is blocked):
1-877-817-1759 (then press 1 for English when it asks you to).
Can you let us know if you get to the *next* prompt or not?


BTW - where is your VOIP hosted ?
and what shows on your own callphone when you call from your landline and
your VOIP ?

Maybe your landline/voip keypress is not sending long enough or not getting
detected by the auto-attend ?

SO - just called from Chicago landline - a real one - without any blocking -
got the Prompt - Pressed 1 - then prompts for product type

I hate when our friends call from Calif - as ALL calls are default blocked
on CLID -