On 05/10/2013 02:29 PM, William Sommerwerck wrote:
The five-year-old toner cartridge in my HP 4M started streaking. It was
not low on toner (the Low Toner indicator didn't come on, anyway), and
shaking the cartridge didn't fix the problem.

Although HP's Website says there is no time-limitation on
toner-cartridge warranty (there /is/ one on inkjet-cartridges), I was
repeatedly told there was a one-year warranty.

I escalated the complaint, and somewhat to my surprise, management
agreed with me. I got a new toner cartridge this morning.

Companies vary (and HP tends to treat its customers better than most),
but if you have a good, rational reason that don't like the way you're
being treated -- complain, complain, complain.

PS: HP says it's stopped making toner carts for the 4- and 5-series
LaserJets, tank-like printers made by Canon. If you own and love one of
these, you might want to grab a cartridge.

"'We already know the answers -- we just haven't asked the right
questions."
-- Edwin Land

Really? The last job I was at still used a 5si up until about a year
ago... the thing was slow but literally never went down, unlike pretty
much all the new fancy printer/copier/scanners. Obviously I had to use
the new fancy stuff for copying and scanning but I still kept the 5si
mapped on my PC for print jobs. I don't know how old they are but my
job before that also had one when I started there... something like 14
years ago.

nate
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