On Fri, 10 May 2013 15:35:18 +0100, GB wrote:

Bet they were using a not-very-good 3rd party company to administrate
the cash-back claims. And I really don't think that a large corporation
is relying on your giving up your cashback claim, you know.


Probably not, but the service from HP after the cashback wasn't initially
forthcoming was beyond poor.
As it also was when I was having trouble with the printer further down
the line.