I'd have thought the defence ran like this.
You fount it faulty. You returned it for a refund. they refused, but gave a
credit now thereby admitting liability for faulty goods. You now require
what you should have been given in the first place, the value of the faulty
goods.
Brian

--
From the Sofa of Brian Gaff Reply address is active
"Rick Hughes" wrote in message
...
You might remember I posted details of an item I bought from Machine Mart
(combined magnifier & Fl light) it was useless, quality of magnifier lens
was so poor everything was out of focus.

Took it back the next day ... as I had 'opened the box' they would only
give a Credit Note.

Next time I went to buy (£50 ) took Credit note to pay ... to be told
credit note expired.
In the very small print there was a date limit ... certainly not mentioned
by the shop at the time.


I tried multiple approaches to MM ... all rejected, so followed
suggestions here and submitted a Small Claims Court write ... for value of
goods.


Their defence is the terms of credit note were written on it, and they
therefore dispute the claim.
They have issued a counter claim ... where they are claiming £380 damages
for "Transport to and from court, & time away from the office"