Score one for the extended warranty.
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Christopher A. Young
Learn more about Jesus
www.lds.org
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"KenK" wrote in message
...

I have had much the same experience. I have a defective combination Sears
MW/convection oven. The oven only goes uo to 300. I first discovered this
when it was some ten months old when my regular oven failed. Up until
then I'd only been using the MW. Requested service in late January.

First call was never followed through. Then arguments with serviceman
about whether I could get home service or have to bring it to Sears. I
can't carry it - way too heavy. Then after about three service calls they
finally gave in to permit home service. Then problems getting a
serviceman. The MW guys said they don't fix ovens, and the oven guys said
the don't fix MWs. After three or four cancelled service guys they
finally sent one who could repair the oven. Now he's made about eight
calls, ordering stuff followed by replacing stuff that doesn't fix it.
Now waiting for replacement heat sensor for replacement heat sensor.
Can't get them to replace the whole thing. About twelve or fourteen
service calls now, the fourth month now. Fortunately I bought a extended
warranty or I'd be SOL because it's over a year old and they'd probably
not continue to try to fix it under regular warranty.

I suspect they're waiting for me to give up in disgust.


Guess whose appliences I'll never buy again?




--
"Where there's smoke there's toast!" Anon