"Stormin Mormon" wrote in
:

My parents 35 year old Hardwick microwave finally quit. They did some
research, and then went to Kmart, and bought one. Kmart is now part of
the Sears family. Under a hundred dollars later, Mom and Dad came home
with a new one.

About a week later, the unit is running, but not heating. The manual
says either return to the store for exchange, or take to a Sears
authorized repair center. Well, there is such a center near where they
live, so the microwave gets put back in the box, and carried out to
the car.

Some days and a couple phone calls later, we learn that the microwave
was shipped from Rochester NY to Pittsburgh PA the repair center. It
was shipped back, because that center doesn't do microwaves. And then
off to some other center.

A robocall comes in, the unit is ready to pick up. Dad drives to the
repair center and finds out it's not there. Got sent some where else.

Finally the unit comes back, still broken. New instructions are to
take it to the store of purchase, and exchange it.

Two weeks or more later, and they still don't have a microwave. Back
to heating food and coffee on the stove, and planning meals that can
reheat in pans.

I'm not all impressed with Kmart / Sears customer service.
.
Christopher A. Young
Learn more about Jesus
www.lds.org
.
.




Stormy:

By now in life you should know to always ignore the "STOP Do Not Return
To Store" insert.

That's there because if you do, you get credit (or exchange), the store
will return it to the manufacturer for credit to them and the mfgr eats
the cost for the POS. The mfgr wants you to do all the legwork and
inconvenience to minimize the impact to their numbers.

Let the mfgr take it up with their f'n Chinese suppliers if they don't
like my consumer approach.