On 4/2/2013 8:38 AM, Stormin Mormon wrote:
My parents 35 year old Hardwick microwave finally quit. They did some
research, and then went to Kmart, and bought one. Kmart is now part of the
Sears family. Under a hundred dollars later, Mom and Dad came home with a
new one.

About a week later, the unit is running, but not heating. The manual says
either return to the store for exchange, or take to a Sears authorized
repair center. Well, there is such a center near where they live, so the
microwave gets put back in the box, and carried out to the car.

Finally the unit comes back, still broken. New instructions are to take it
to the store of purchase, and exchange it.

Two weeks or more later, and they still don't have a microwave. Back to
heating food and coffee on the stove, and planning meals that can reheat in
pans.

I'm not all impressed with Kmart / Sears customer service.

I'm not at all impressed with your parents' judgement. It was a brand
new microwave, they had the option to simply return it, and instead
they decided to waste *their* time by sending it away for repair.
After that proved unsatisfactory, they apparently compounded their
poor judgement by following the store's instructions to get an
exchange instead of a refund, since it seems they still haven't got a
functional device.

They have to take personal responsibility for their bad decision. They
_chose_ to inconvenience themselves, and more than once, too.