DIYbanter - View Single Post - Rant

(Bruce) wrote in
:

In rec.woodworking
Hoyt Weathers wrote:
I placed an order with them and was
expecting it the next week. When it didn't arrive I emiled
customer
service. "Please allow 14 BUSINESS days for delivery" WTF is
that all about? I wrote back and asked if they shipped by
covered wagon. Who in the hell takes 14 business days to deliver
anything?

That was my experience too, but I'd been warned to expect that by
the group. My order shipped from Chicagoland to Minnesota, and
still took almost three weeks to reach my door. They sent me a
UPS tracking number within a couple of days, but it didn't
actually leave their dock for two weeks; it then took three days
door to door.

It's a lot like the old 1970s K-tel or Ronco mail orders "Please
allow six to eight weeks for delivery." The only reason I can
suss to run a business like that is to float the payments for
interest for two weeks, or to avoid the cost of actually stocking
much merchandise. Either way, not a good sign.

-Derek