Bob responds:

AOL has been raked over the coals several times about not being able to
discontinue service properly and for their financial and billing practices.
Contact your local Attorney Generals office, Consumer Affairs division and
file a complaint. In NY, you can do it over the phone and on the internet.
Both times that I had to resort to that action, I got quick, satisfactory
results (amazingly enough...). The companies called me to correct the
problems after being contacted by Consumer Affairs.

When dealing with AOL (Time Warner) you need a big gun to get their
attention. Use the one you've been paying for in your state taxes... it
even works sometimes.

Yeah, well...I'm in WV, not even sure there's an attorney general here (there
is, but...). And I'm moving in just over 2 weeks.

Charlie Self
"Bore, n.: A person who talks when you wish him to listen." Ambrose Bierce, The
Devil's Dictionary