On 06/03/2013 13:25, GB wrote:
Just say: "Can you hold on a minute...." and get on with something else.
Put the phone back 5 mins later, or keep coming back to them to get them
to hold on longer.

I just tell them that they're through to the local police fraud
department and while we're tracing the call I need their name and
contact details. They either give the details or hang up...

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F