In message , Rick Hughes
writes
I trust that you will find it simpler and good customer service to
honour the credit note or issue a refund.
Plus keep me as a long standing customer. "

--------------------------------------------------
... lets see what they come back with

It got nowhere .. reply form them that their policy is a time limited
Credit Note, which cannot be re-issued and "was signed by me" at time
of issue"

So they have my money & goods .... SO BE WARNED ABOUT MACHINE MART

I will indeed drop in to the new branch when I am next passing. Is 'Rick
Hughes' the name for you that they have?

--
Simon

12) The Second Rule of Expectations
An EXPECTATION is a Premeditated resentment.