On Friday, January 25, 2013 1:09:31 PM UTC, Onetap wrote:
On Thursday, January 24, 2013 9:30:36 PM UTC, Onetap wrote:

PPS They had also got you to accept the credit note by misleading you as to your rights as a consumer. "opened the box; you can only have a credit not".

'CREDIT NOT' was a typo, but seems very appropriate.