On 21/01/2013 23:14, Lobster wrote:
On 21/01/2013 20:13, John Rumm wrote:
On 21/01/2013 20:01, Rick Hughes wrote:
I bought an item from Machine Mart (magnifier & Fl light) it was
useless, quality of magnifier lens was so poor everything was out of
focus.

Took it back the next day ... as I had 'opened the box' would only give
Credit Note.

Next time I went to buy took Credit note to pay (£50 credit) ... to
be told credit note expired.
In the very small print there was a date limit ... certainly not
mentioned by the shop at the time.

I took it to customer services - who also said 'No'
...........OK I asked could I have the original item back then, at
least I could sell it .......... to be told 'No'

Fells like I have been robbed ... they have my money I have no goods.


So be warned if they offer you a credit note.

Write to them asking for a suitable remedy, or explain you will submit a
small claims action!

I *think* unfortunately they're probably within their rights to expire a
credit note (notwithstanding that they should have originally given a
refund instead), and that if they choose not to back down the OP could
lose a lot more money through a failed court hearing.

The money claim online service is a fixed fee (£30 IIRC)...

I think this one of those cases where a polite letter to the boss
explaining the circs might be more likely to yield the desired result.

Yes indeed... I think that is what I was suggesting ;-)

Might be worth posting this to uk.legal.moderated though?



--
Cheers,

John.

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