I don't think what they have done is actually legal. If the goods are not
right you should at least get goods to the original value. I suspect as
trading conditions harden we will find a lot more sharp practice if they
can get away with it.

Brian

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From the Sofa of Brian Gaff Reply address is active
"Rick Hughes" wrote in message
...
I bought an item from Machine Mart (magnifier & Fl light) it was useless,
quality of magnifier lens was so poor everything was out of focus.

Took it back the next day ... as I had 'opened the box' would only give
Credit Note.

Next time I went to buy took Credit note to pay (£50 credit) ... to be
told credit note expired.
In the very small print there was a date limit ... certainly not mentioned
by the shop at the time.

I took it to customer services - who also said 'No'
...........OK I asked could I have the original item back then, at least
I could sell it .......... to be told 'No'

Fells like I have been robbed ... they have my money I have no goods.


So be warned if they offer you a credit note.