On 21/01/2013 23:04, Wesley wrote:
"polygonum" wrote in message
...
On 21/01/2013 22:48, Wesley wrote:
"Eric" wrote in message
...
Rick Hughes wrote ...


I bought an item from Machine Mart (magnifier & Fl light) it was
useless, quality of magnifier lens was so poor everything was out of
focus.

Took it back the next day ... as I had 'opened the box' would only
give
Credit Note.

Next time I went to buy took Credit note to pay (£50 credit) ... to
be told credit note expired.
In the very small print there was a date limit ... certainly not
mentioned by the shop at the time.

I took it to customer services - who also said 'No'
...........OK I asked could I have the original item back then, at
least I could sell it .......... to be told 'No'

Fells like I have been robbed ... they have my money I have no goods.


So be warned if they offer you a credit note.


http://www.devon.gov.uk/tsdocfulldet...%3Bcons%3Badv%
3Bpwg&docId=122503&returnTo=problems_with_goods_le aflets

I have just purchased goods which are defective. The trader will only
offer me a credit note. Is he right?

No. If you have acted quickly enough, you are entitled to reject the
goods and get a refund. If you have not acted quickly enough, you are
entitled to a repair, a replacement or a full or partial refund, (see
our leaflet 'Buying goods - your rights'). You do not have to accept a
credit note.


+1 Cases like this are covered by the Sale of Goods Act .
http://www.business-law.co.uk/blog/s...ds-act-summary

If Goods are not 'fit for purpose' you are entitled to a refund or
replascement. You do NOT have to accept a credit note.

I suggest that you advise the store that you are going to sue them
through
the Small Claims Court and that this will entail them having to pay court
costs on top of the money the will have to refund to you. As the
original
goods were not fit for purpose, they have not got a leg to stand on.
They
will also have a judgement recorded against the business. It would
therefore be more sensible for them to just refund your money.


Not sure what the state of play is once the customer has accepted a credit
note?

--
Rod

Surely they cannot be allowed to put a time limit on Credit Notes? If that
was the case then a great deal of dodgy companies would be doing the same
thing and this would make the SOGA irrelevant.

To the original poster - try Googling 'Machine Mart complaints' rather
enlightening ;-)


If they do not put a time limit, then they do potentially have some
accounting issues - handling a possibly significant number of
un-tendered credit notes which they have handed out over (potentially)
many years.

"Credit Notes

If you return faulty goods, you do not have to accept a credit note.

However there are many situations where a shop will issue a credit note
as a goodwill gesture – for instance if you change your mind about a
purchase.

If a shop offers you a credit note out of goodwill then it can put
restrictions on its use. It could put a time limit on when it must be
used - perhaps as long as 12 months or as short as one month. It could
also say that the credit note cannot be used in a sale. You should be
told of these restrictions when you are given the credit note and not
later when you try to use it. It is best if these terms are written on
the credit note at the time."

http://www.consumerline.org/search/?...d+credit+notes

--
Rod