In message , ARW
writes
Grimly Curmudgeon wrote:
On Mon, 21 Jan 2013 20:01:36 +0000, Rick Hughes
wrote:

I bought an item from Machine Mart (magnifier & Fl light) it was
useless, quality of magnifier lens was so poor everything was out
of focus.

Took it back the next day ... as I had 'opened the box' would only
give Credit Note.

That's where you went wrong, by accepting that.
Foot down firmly and refuse anything but a refund.

+1

Not fit for purpose. You could only discover that by opening the box &
trying it.

+1

--
Simon

12) The Second Rule of Expectations
An EXPECTATION is a Premeditated resentment.