Rick Hughes wrote ...


I bought an item from Machine Mart (magnifier & Fl light) it was
useless, quality of magnifier lens was so poor everything was out of focus.

Took it back the next day ... as I had 'opened the box' would only give
Credit Note.

Next time I went to buy took Credit note to pay (£50 credit) ... to
be told credit note expired.
In the very small print there was a date limit ... certainly not
mentioned by the shop at the time.

I took it to customer services - who also said 'No'
...........OK I asked could I have the original item back then, at
least I could sell it .......... to be told 'No'

Fells like I have been robbed ... they have my money I have no goods.


So be warned if they offer you a credit note.


http://www.devon.gov.uk/tsdocfulldet...%3Bcons%3Badv%
3Bpwg&docId=122503&returnTo=problems_with_goods_le aflets

I have just purchased goods which are defective. The trader will only
offer me a credit note. Is he right?

No. If you have acted quickly enough, you are entitled to reject the
goods and get a refund. If you have not acted quickly enough, you are
entitled to a repair, a replacement or a full or partial refund, (see
our leaflet 'Buying goods - your rights'). You do not have to accept a
credit note.